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- Reset a forgotten password
- Change my email address
- Delete my account
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Help
How can we help?
Start with the questions below. If yours is not here, write to us. A real person reads it, usually the same day.
How does Outrouted decide the order of stops?
It solves for the route, not the list. Given your countries, days and pace it orders stops to minimise backtracking, keeps drive legs under the length you allowed, puts long transfers on days where you have not just arrived, and splits nights so each place gets a sensible stay. Change a night count or drop a stop and it re-solves everything, including the cost. Nobody pays to be placed higher, and that includes the booking providers linked from the home page.
Can I use Outrouted for multi-country trips?
That is what it is built for. Pick up to eight countries at world level, in any order, on every plan. Outrouted plans the legs between countries and suggests travel modes. The checklist prompts you to check entry rules. Outrouted does not know your passport or check which visas you need. Check each country's immigration authority and your carrier before you travel.
Why is my budget different from what I find when booking?
The budget uses planning estimates, including flights and a lodging estimate for each area. A hotel search price on the Stay tab is separate: check its age and tax note. The booking site may charge more. The budget range is a fixed band around the estimate, not a forecast. You can record what you paid on a task; the budget keeps using the estimate.
What exactly does a Trip Pass add?
Editing the route, three re-plans around your edits, a share link, print and calendar export, and the working half of the preparation checklist. The checklist itself is readable on every plan: Outrouted reads your finished route and lists what to check, with a suggested timing worked back from your dates and a link to the source for each one. A pass adds ticking tasks off, your own notes and a place to keep the confirmations of what you booked. Nothing is ever filed or verified on your behalf, and a tick records what you did, not what anyone confirmed.
Who can see my trip?
Only you, until you decide otherwise. With a Trip Pass on the trip you can turn on a public read-only link that anyone can open without an account. Turn the link off and it stops working immediately. Inviting other editors is not offered yet.
What happens if I cancel or want my money back?
Fourteen days to change your mind after buying a Trip Pass or starting Traveller, statutory and not waivable away in the small print. After that, cancelling is two clicks in Billing, you keep the period you paid for, and no trip is ever deleted for not paying. The refunds page has the whole thing including the formal withdrawal wording.
Browse
By what you are trying to do
Trips and routes
Building, editing and reordering the itinerary.
- Add or remove a stop
- Change nights per stop
- Why did my route reorder?
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Billing and refunds
Plans, invoices, the 14-day withdrawal right, and cancelling.
- Buy a Trip Pass for a trip
- Get an invoice
- Cancel and keep my trips
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Maps and levels
World, region, stop and street level.
- Pick several countries
- Read the route legend
- Offline maps
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Hotels and activities
Recommendations and booking links.
- How hotels are chosen
- Swap a hotel
- Prices vs live rates
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Preparation
Task lists, sources to check and suggested timing.
- How tasks are generated
- Sources to check
- What Outrouted cannot do
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Sharing a trip
Read-only links, and who can edit a trip.
- Send a link anyone can open
- Who can edit a trip
- Revoke a link
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Export and print
Calendar files, the print view, and what each one carries.
- Add the trip to my calendar
- Print a day-by-day itinerary
- What an export leaves out
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How Outrouted plans your trip
Two different things build your trip. A language model picks the places, the order and how many nights each one gets, and writes the short notes about why. Plain code does everything with a number in it: it checks the nights add up, sets the dates, and works out distances, travel times and the budget. The model never writes a price or a distance you see. It picks how long each place is planned for from a short list, and the card calls that an estimate.
The budget is an estimate, and we show it as a range so you can plan around it. It won't match your final bill. Hotel lines are what a night typically costs in that country, not a quote for the hotel on the card.
- When we can, Stay shows a live room price from our hotel provider, with when we checked and whether taxes are included. It holds no room, and it doesn't change your trip total.
- An old quote says how old it is. "No rooms returned for these dates" and "We couldn't check live prices right now" are different answers, and we show them differently. Neither one promises a room.
- Flight costs are estimates. We don't show airline fares.
- You book on the partner's or the hotel's own site, and their price is the real one. Some of those links pay us a commission. In our own checks, Booking.com was never cheaper than the quote we showed, and often higher.
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